1. Introduction
UKF Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ukfservices.com and use our freight forwarding and logistics services.
This policy complies with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, the EU General Data Protection Regulation (GDPR), and other applicable data protection laws.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide when you:
- Request a quote or consultation
- Fill out contact forms or surveys
- Create an account or register for services
- Subscribe to our newsletter or insights
- Communicate with us via email, phone, or chat
This may include:
- Name and contact details (email, phone, address)
- Company name and business information
- Shipping route and volume requirements
- Payment and billing information
- Customs and regulatory documentation
2.2 Information Collected Automatically
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on pages
- Referring website and search terms
- Cookies and similar tracking technologies
2.3 Third-Party Information
We may receive information from:
- Shipping carriers and customs authorities
- Business partners and service providers
- Public databases and registries
- Analytics and marketing platforms
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Delivery
- Processing and fulfilling your freight forwarding requests
- Managing customs clearance and documentation
- Coordinating shipments and delivery tracking
- Providing customer support and communication
3.2 Business Operations
- Processing payments and maintaining financial records
- Managing accounts and service agreements
- Complying with legal and regulatory requirements
- Preventing fraud and ensuring security
3.3 Marketing and Communication
- Sending quotes, service updates, and newsletters
- Providing industry insights and logistics trends
- Conducting market research and surveys
- Improving our website and services
Note: You can opt out of marketing communications at any time.
4. Legal Basis for Processing (GDPR)
We process your personal data based on:
- Contract Performance: Processing necessary to fulfill our services
- Legitimate Interests: Business operations, fraud prevention, improvement
- Legal Obligation: Customs, tax, and regulatory compliance
- Consent: Marketing communications and optional features
5. How We Share Your Information
We may share your information with:
5.1 Service Providers
- Shipping carriers (airlines, ocean carriers, trucking companies)
- Customs brokers and clearance agents
- Warehouse and storage providers
- Payment processors and financial institutions
- IT infrastructure and cloud service providers
5.2 Legal and Regulatory Authorities
- UAE customs and port authorities
- International customs and border control
- Tax authorities and financial regulators
- Law enforcement when legally required
5.3 Business Partners
- Global freight forwarding network partners
- Insurance providers and underwriters
- Industry associations and trade bodies
We do NOT sell your personal data to third parties.
6. International Data Transfers
As a global freight forwarder, we transfer data internationally to:
- Shipping partners and carriers worldwide
- Customs authorities in destination countries
- Cloud infrastructure providers (AWS, Google Cloud)
We ensure adequate protection through:
- EU Standard Contractual Clauses (SCCs)
- Adequacy decisions and approved frameworks
- Contractual data protection obligations
7. Data Security
We implement industry-standard security measures:
- SSL/TLS encryption for data transmission
- Secure cloud storage with encryption at rest
- Access controls and authentication protocols
- Regular security audits and vulnerability testing
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. Data Retention
We retain your personal data:
- Active Customers: For the duration of the business relationship
- After Service: Up to 7 years for legal and tax compliance
- Marketing Data: Until you opt out or request deletion
- Website Analytics: 26 months (Google Analytics standard)
9. Your Rights
Under GDPR and UAE data protection law, you have the right to:
9.1 Access and Portability
- Request a copy of your personal data
- Receive data in a structured, machine-readable format
9.2 Correction and Deletion
- Correct inaccurate or incomplete information
- Request deletion of your data (subject to legal obligations)
9.3 Restriction and Objection
- Restrict processing in certain circumstances
- Object to processing for direct marketing
- Withdraw consent where applicable
9.4 Complaint
You have the right to lodge a complaint with:
- UAE Office of Data Protection
- Your local EU Data Protection Authority (for EU residents)
To exercise your rights, contact us at: privacy@ukfservices.com
10. Cookies and Tracking
We use cookies and similar technologies to:
- Essential Cookies: Website functionality and security
- Analytics Cookies: Google Analytics for usage statistics
- Marketing Cookies: Advertising and retargeting campaigns
You can manage cookie preferences through your browser settings or our cookie consent banner.
11. Third-Party Services
Our website may contain links to third-party services:
- Google Analytics for website analytics
- Formspree for form processing
- Cloudflare for security and CDN
- Social media platforms (LinkedIn, Twitter, Facebook)
These third parties have their own privacy policies. We are not responsible for their practices.
12. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from children. If we become aware of such collection, we will delete it immediately.
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the revised policy.
14. Contact Us
For privacy-related questions or to exercise your rights:
This Privacy Policy is effective as of January 28, 2026, and applies to all data collected from that date forward.